State Farm® Insurance Agent Paula Bush

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Deana Shepard

July 12, 2023

5 out of 5

"Awesome ladies w fast friendly service."

Cory Hodges

June 9, 2023

5 out of 5

"Great people!"

tawny horne

May 22, 2023

1 out of 5

"Absolutely horrible. Was calling us about every 2 weeks- once a month saying something on our policy was messed up and it was our fault and kept saying we owed hundreds of dollars and we payed, then we got a cancellation letter with no warning and so we called our mortgage company and our company said they hadn’t received any notice of us owing money, or of a cancellation. Once we got our mortgage company involved, our “debt” to them went from $3,000 to $400 but they still couldn’t tell us what it was for. We have since cancelled and got a new insurance, and they are still calling and now sending mail saying we owe them about $3,000. They are a SCAM. Please do not use this branch. The account is under my husbands name not mine. This review is real. She is a scam artist."

Alexandra Simms

March 19, 2023

5 out of 5

"They are always so quick to help and explain things very well."

shayla s

January 20, 2023

5 out of 5

"Fantastic place to do business! Melanie is an absolute favorite, always makes sure we are satisfied with everything and just pleasant to talk to! Been with them for years and many years to come!"

Aim Pest Control

July 27, 2022

5 out of 5

"Everyone at this office is wonderful. Malinda is always so friendly and courteous. We have been insured by State Farm for several years. Paula and her team do a great job making sure their clients are taken care of. We highly recommend Paula Bush."

Joy Ann Fernandez

July 19, 2022

5 out of 5

"I had a major water damage issue in my home last Thursday. I made one phone call into the office and the staff came to my aid. Within 5 mins they had help on the way. Then within 3 hours Armada Disaster Solutions Inc. from Ada was at my door. Now 5 days later my home has been COMPLETELY repaired. I can NOT send out a big enough Thank You to the staff at Paula Bush State Farm and the staff at Armada Disaster Solutions Inc. Well done everyone. Forever a State Farm customer. Sincerely Joy"

Amy Forster

July 15, 2022

5 out of 5

"Agent and all staff have been very accommodating to my needs of insurance The prices ate reasonable and coverage is good Prompt service if assistance needed Thank you"

Stephanie Burchett

May 31, 2022

5 out of 5

"Thank you Carly for helping me with cutting my insurance payment in half. Glad you called me today!!!!"

Brandon Le

April 22, 2022

5 out of 5

"Love them. Quick, helpful, straight to the point. Thanks Jonelle!"

Gail Wilson

April 20, 2022

5 out of 5

"We highly recommend Paula’s office and especially Melanie. But the entire office goes out of their way to welcome you and assist you! Very friendly and knowledgeable staff!"

Michael Van Pelt

February 7, 2022

5 out of 5

"Great staff. Excellent service!"

Linda Heitman

January 28, 2022

5 out of 5

"Definitely 5 stars! One call and my policy was transferred from out of state, new car added and renters insurance too. In addition, my old car was totaled and claim was complete in 3 days! Great rates, outstanding customer service, superfast service!"

Justin George

November 18, 2021

5 out of 5

"Have multiple cars as well as homeowners through Paula. Any time I need a question answered or policy updated it is quick and easy. Most importantly, when the time comes and you need to file a claim, you will be glad they are on your side. Fantastic customer service!"

Zack Hodgson

November 17, 2021

5 out of 5

"Treats u like family best place iv ben"

Bob Sagger

November 17, 2021

5 out of 5

"Allways ben verry helpful and kind good ppl"

Dr p2thehill

November 16, 2021

5 out of 5

"Carly helped me today, and this girl deserves a raise. Polite , professional, courteous. She got me the information I needed quickly and was able to resolve my issue. She even put the swap of vehicles on hold temporarily so my wife could go to town if the other vehicle hadn’t been delivered by the time she need to go pick up a prescription. Thank you Carly for your awesomeness!! Two thumbs way, way up!"

Brad Carr

July 22, 2021

5 out of 5

"Great, polite, and simple service! Handled my home insurance and car insurance transfers easily. Jonelle is awesome and caring!"

Cletara Mitchell

April 6, 2021

5 out of 5

"They were very helpful."

Robert Groomer

March 31, 2021

5 out of 5

"She used to be my teacher at plainview"

Camille Hanks

February 2, 2021

5 out of 5

"Needed some documents notarized, had been all over town and couldn't find a single bank with an employee who was a notary. We just happened to be driving by them and thought, I wonder if my insurance agent has a notary? So I called them before going in and YES!!! They have a notary!! They're always very nice and accommodating!!! Thank you guys (Melanie) for helping me out today!! My insurance agent, Paula Bush State Farm rocks!!!"

Howard Heim

January 29, 2021

5 out of 5

"Highly recommended. Not all agents for the same company work the same way. The people here are nice and the service is top notch."

David Hines

January 25, 2021

5 out of 5

"Everything went smooth. Great people at State Farm. Thank you."

Tammy Ruth

December 23, 2020

5 out of 5

"Very friendly Ladies"

Richard Brown

December 16, 2020

5 out of 5

"Best insurance in town! Thanks Jake!"

What our customers say about us...

Deana Shepard

July 12, 2023

5 out of 5

"Awesome ladies w fast friendly service."

Cory Hodges

June 9, 2023

5 out of 5

"Great people!"

tawny horne

May 22, 2023

1 out of 5

"Absolutely horrible. Was calling us about every 2 weeks- once a month saying something on our policy was messed up and it was our fault and kept saying we owed hundreds of dollars and we payed, then we got a cancellation letter with no warning and so we called our mortgage company and our company said they hadn’t received any notice of us owing money, or of a cancellation. Once we got our mortgage company involved, our “debt” to them went from $3,000 to $400 but they still couldn’t tell us what it was for. We have since cancelled and got a new insurance, and they are still calling and now sending mail saying we owe them about $3,000. They are a SCAM. Please do not use this branch. The account is under my husbands name not mine. This review is real. She is a scam artist."

Alexandra Simms

March 19, 2023

5 out of 5

"They are always so quick to help and explain things very well."

shayla s

January 20, 2023

5 out of 5

"Fantastic place to do business! Melanie is an absolute favorite, always makes sure we are satisfied with everything and just pleasant to talk to! Been with them for years and many years to come!"

Aim Pest Control

July 27, 2022

5 out of 5

"Everyone at this office is wonderful. Malinda is always so friendly and courteous. We have been insured by State Farm for several years. Paula and her team do a great job making sure their clients are taken care of. We highly recommend Paula Bush."

Joy Ann Fernandez

July 19, 2022

5 out of 5

"I had a major water damage issue in my home last Thursday. I made one phone call into the office and the staff came to my aid. Within 5 mins they had help on the way. Then within 3 hours Armada Disaster Solutions Inc. from Ada was at my door. Now 5 days later my home has been COMPLETELY repaired. I can NOT send out a big enough Thank You to the staff at Paula Bush State Farm and the staff at Armada Disaster Solutions Inc. Well done everyone. Forever a State Farm customer. Sincerely Joy"

Amy Forster

July 15, 2022

5 out of 5

"Agent and all staff have been very accommodating to my needs of insurance The prices ate reasonable and coverage is good Prompt service if assistance needed Thank you"

Stephanie Burchett

May 31, 2022

5 out of 5

"Thank you Carly for helping me with cutting my insurance payment in half. Glad you called me today!!!!"

Brandon Le

April 22, 2022

5 out of 5

"Love them. Quick, helpful, straight to the point. Thanks Jonelle!"

Gail Wilson

April 20, 2022

5 out of 5

"We highly recommend Paula’s office and especially Melanie. But the entire office goes out of their way to welcome you and assist you! Very friendly and knowledgeable staff!"

Michael Van Pelt

February 7, 2022

5 out of 5

"Great staff. Excellent service!"

Linda Heitman

January 28, 2022

5 out of 5

"Definitely 5 stars! One call and my policy was transferred from out of state, new car added and renters insurance too. In addition, my old car was totaled and claim was complete in 3 days! Great rates, outstanding customer service, superfast service!"

Justin George

November 18, 2021

5 out of 5

"Have multiple cars as well as homeowners through Paula. Any time I need a question answered or policy updated it is quick and easy. Most importantly, when the time comes and you need to file a claim, you will be glad they are on your side. Fantastic customer service!"

Zack Hodgson

November 17, 2021

5 out of 5

"Treats u like family best place iv ben"

Bob Sagger

November 17, 2021

5 out of 5

"Allways ben verry helpful and kind good ppl"

Dr p2thehill

November 16, 2021

5 out of 5

"Carly helped me today, and this girl deserves a raise. Polite , professional, courteous. She got me the information I needed quickly and was able to resolve my issue. She even put the swap of vehicles on hold temporarily so my wife could go to town if the other vehicle hadn’t been delivered by the time she need to go pick up a prescription. Thank you Carly for your awesomeness!! Two thumbs way, way up!"

Brad Carr

July 22, 2021

5 out of 5

"Great, polite, and simple service! Handled my home insurance and car insurance transfers easily. Jonelle is awesome and caring!"

Cletara Mitchell

April 6, 2021

5 out of 5

"They were very helpful."

Robert Groomer

March 31, 2021

5 out of 5

"She used to be my teacher at plainview"

Camille Hanks

February 2, 2021

5 out of 5

"Needed some documents notarized, had been all over town and couldn't find a single bank with an employee who was a notary. We just happened to be driving by them and thought, I wonder if my insurance agent has a notary? So I called them before going in and YES!!! They have a notary!! They're always very nice and accommodating!!! Thank you guys (Melanie) for helping me out today!! My insurance agent, Paula Bush State Farm rocks!!!"

Howard Heim

January 29, 2021

5 out of 5

"Highly recommended. Not all agents for the same company work the same way. The people here are nice and the service is top notch."

David Hines

January 25, 2021

5 out of 5

"Everything went smooth. Great people at State Farm. Thank you."

Tammy Ruth

December 23, 2020

5 out of 5

"Very friendly Ladies"

Richard Brown

December 16, 2020

5 out of 5

"Best insurance in town! Thanks Jake!"